About Us
WORD OF ASSURANCE

The management and staff of KPJ Ampang Puteri Specialist Hospital (KPJ APSH) would like to extend a warm welcome to you, our very special guest to one of the premier hospital in Malaysia and South East Asia.

Our hospital with our dedicated team of consultant staffs provide the very best of comprehensive medical care for your well-being and treatment, making this a place of healing and comfort for you.

The facilities are centered on you and designed to facilitate the task of helping you to gain renewed health as soon as possible. It is our duty and certainly our pleasure to ensure that you have the peace, serenity and security, which are all necessary for a complete and pleasant recovery.

HOSPITAL'S BACKGROUND
KPJ Ampang Puteri Specialist Hospital

KPJ Ampang Puteri Specialist Hospital (KPJ APSH) is governed by KPJ Healthcare Berhad (KPJHB), the healthcare division of Johor Corporation, which currently owns and manages 25 hospitals in Malaysia and abroad. KPJ APSH is the first purposed built hospital in the Group.

KPJ APSH is built on a 5.35-acres land with a total build-up area of 330,000 square feet. Its construction began in November 1993 and handed over to the management of KPJHB in March 1995. It was designed by an international architect to bring quality healthcare nearer to our clients. KPJ APSH is strategically located with easy access from Kuala Lumpur and Selangor. KPJ APSH was opened to public on June 15, 1995 and officially launched on March 30, 1996.

KPJ APSH has a reputable team of more than 60 residents, sessional and visiting medical consultants who are well qualified and experienced in their respective fields. The consultant teams are backed and supported by more than 800 staff which comprised of dedicated nursing and paramedical staff in all disciplines of medicine areas such as cardiac and neurosurgical services and supporting staff from various areas. All the Medical Consultants, nurses and paramedical staff are carefully selected for their professional expertise and commitment to deliver personalized services. With over 200 beds, patients can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients.

KPJ APSH is fully accredited by Malaysian Society for Quality in Health (MSQH), designed to bring quality healthcare closer to public and is the 1st private hospital to achieve full accreditation status by MSQH for the 5th consecutive 3-year term 2012-2015. KPJ APSH successfully achieved the first Malaysia and Asia Pacific for the international Integrated Management System (IMS) Certification by TUV Rheinland Group, comprising of ISO 9001:2008 Quality System, ISO 14001:2004 Environmental Management System, and OHSAS 18001:2007 Occupational Health and Safety Management System.

On top of that, KPJ APSH has earned the 2nd cycle of the JCI Audit 5th Edition (2015-2018). The first JCI accreditation title was received in 2012 (2012-2015). Accreditation from Joint Commission International (JCI), the worldwide leader in improving the quality of healthcare. The checklist includes over 350 standards covering from surgical, hygiene, and anaesthesia procedures to the system in place to credential medical staff and nurses.

Putting emphasis on patient-centred care, KPJ Ampang Puteri has taken up the Planetree program; a not for profit organization that partners with healthcare organizations around the world to transform how care is delivered. Guided by 10 components of patient centred care, Planetree is positioned to represent the patient voice and advance how caregivers engage with patients and families. KPJ Ampang Puteri received "Planetree Affiliated" status for actively practicing the 10 components, which are : human Interactions, human touch, nutrition & nurturing, healthy community, architecture & design, information and education, healing arts, social support, complimentary therapy & spirituality

KPJ APSH also has achieved the Hazard Analysis Critical Control Points (HACCP) certification by Lloyd's Quality Assurance Ltd for food safety. As part of improvement process that focuses on workplace safety and promoting a culture of order, KPJ APSH is the first hospital awarded with 5S certification (Quality Environment) by Malaysia Productivity Corporation in November 2008. In addition, KPJ APSH is certified as a Baby Friendly Hospital (BFH) by Ministry of Health since July 2006.

THE MANAGEMENT
  • En. Roslan Ahmad
    Executive Director

  • Dr. Munirah Khudri
    Chief Executive Officer

  • Dato' Dr. Abd. Wahab Ghani
    Medical Director

  • Pn. Azizah Harun
    Chief Nursing Officer

  • Pn. Zahidah Bt. Ishak
    Finance Manager

  • Mr Muhammad Tareq B Mamat
    Operation Manager

MISSION

Deliver quality healthcare services to our customers

VISION

The Preferred Healthcare Provider

OBJECTIVES
  • Provide a full range of specialist, clinical and support services.
  • Emphasize on work ethics and confidentiality.
  • Provide a safe, secure and conducive environment.
  • Ensure that patients are cared for and serviced by well trained and competent professionals.
  • Motivate staff by ensuring staff satisfaction, their well being and enhancing career development through education and training.
  • Strive and commit to provide quality par excellence service by continuous improvement in quality assurance programs.
  • Ensure the needs of community to be served are addressed and to include patient's and family rights.
  • To comply with statutory and other legal requirements.
  • To ensure patients and family rights are addressed at all times.
QUALITY ACHIEVEMENTS
RECOGNITION/ACCREDITATIONS/AWARDSYEARAWARDING BODY
ISO 9002:1994 Certification SIRIM
ISO 9001:2000 Certification2003SIRIM
ACCREDITATIONS  
The First private Hospital to be Awarded 3 Year Terms2000-2003Malaysian Society of Quality in Health (MSQH)
The First Hospital to be Awarded Full Accreditation Status for 2nd Consecutive 3 Year Term2003-2006Malaysian Society of Quality in Health (MSQH)
The First Hospital to be Awarded Full Accreditation Status for the 3rd Cycle for Another 3 Consecutive Year Term2006-2009Malaysian Society of Quality in Health (MSQH)
The First Hospital to be Awarded Full Accreditation Status for the 4th Cycle for Another 3 Consecutive Year Term2009-2012Malaysian Society of Quality in Health (MSQH)
The First Hospital to be Awarded Full Accreditation Status for the 5th Cycle for Another 3 Consecutive Year Term2012-2015Malaysian Society of Quality in Health (MSQH)
Joint Commission International (JCI)2012-2015JCI
CERTIFICATIONS  
HALAL Certification2005JAKIM
HACCP2014Lloyd's Register Quality Assurance Ltd.
Baby Friendly Hospital Initiatives2012World Health Organization
5S Certification2014Malaysian Productivity Corporation
INTEGRATED MANAGEMENT SYSTEM (IMS)  
The First Hospital in Asia Pacific Region to Receive Integrated Management System (IMS) Certification Conforming to the 3 Standards which include;
- ISO 14001:2004
- ISO 9001:2000
- OHSAS 18001:1999
2005TUV Rheinland (International Certification Body Based in Germany)
New Standard of Certification
- ISO 9001:2008
- ISO 14001:2004
- OHSAS 18001:2007
2008-2013 (recertification)TUV Rheinland (International Certification Body Based in Germany)
ASIAN HOSPITAL MANAGEMENT AWARD   
Human Resource Management 2nd Runner Up 2002John Hopkins International Joint Commission International
Branding Management Project – 1st Runner Up 2003John Hopkins International Joint Commission International
ICC COMPETITION  
Gold Medal at National Productivity Corporation Level – Finance (OPTIMISTIC GROUP) 1999Malaysia Productivity Corporation
2 Star Recipient at ICC Convention National Level – "Pengurusan Penyediaan Makanan Lebih Efektif (PYRAMID)" 2004Malaysia Productivity Corporation
Overall Champion 12th KPJ Quality Convention – "To Reduce Incidence of Pressure Sores" & "To Reduce Time Taken to Carry Out M&E Work" 2008Malaysia Productivity Corporation
2 Star Recipient at ICC in KPJ Quality Convention – ISO-KIT (DIAMOND) 2011Malaysia Productivity Corporation
Champion for Management Category in Hari Mekar Convention – ISO-KIT (DIAMOND) 2011Malaysia Productivity Corporation
Gold Award-Mini Convention Team Excellent ICC (Northern Region)- "Inability to Fulfill Standard Isolation Requirement When in High Demand" (DIAMOND) 2013Malaysia Productivity Corporation
ENTREPRISE 50   
ENTERPRISE 50 – 13th Placing 2005SMIDEC
ENTERPRICE 50 – 15th Placing 2007SMIDEC
OTHER NATIONAL/INTERNATIONAL AWARDS   
National Occupational Safety and Health 2007Ministry of Human Resource
Export Excellence Award 2006 2007Ministry of Internal Trade & Industry
BRANDLAUREATE – SME Chapter 2007 2007Asia Pacific Brands Foundation
4th Asia Pacific Super Excellence Brand 2008Asia Entrepreneur Alliance World Wide
National Award for Management Accounting (NafMA) 2008 – Merit Award 2008Malaysian Institute of Accounting & Chartered Institute Accounts Malaysian Division
ASEAN Business Award 2009ASEAN Business Advisory Council (ASEAN-BAC)
Asian Pacific Super Excellent Brand Award 2009Asia Entrepreneur Alliance Worldwide
Malaysia HR Award 2009Malaysian Institute of Human Resource Management
My Branded Service Award 2009MARKPLUS INC
My Branded Service Award 2011MARKPLUS INC
My Branded Service Award 2012MARKPLUS INC
International Arch of Europe Award 2012Business Initiative Direction (B.I.D)
The Bizz Award -2012
-2013
World Confederation of Business

MSQH

ISO Certification

The hospital was certified ISO 9002 by SIRIM in year 1999.
APSH has achieved ISO 9001:2000 System Conversion in March 2003 by SIRIM.

TUV CERT ISO 14001 TUV CERT ISO 9001:2000 TUV OHSAS 18001

Integrated Management System (IMS)

The first private hospital in Malaysia to be certified Integrated Management System
(IMS) in Asia Pacific, year 2005.

Asian Hospital Management Award (AHMA)

Awarded as first runner up under Human Resource Category in year 2002.
Awarded as first runner up Marketing, Public Relations or Brand Management in year 2003.

Asian Hospital Management Awards

Enterprise 50

The hospital was awarded 13th placing in September 2004. The hospital was awarded 15th placing in November 2007.

Enterprise 50

Halal Certification

The hospital has achieved Halal certification in March 2005.

Halal

Human Resource Excellence Award

The hospital was awarded Human Resource Excellence Award in 2005 by ASPAC & MIHRM.

Human Resource Excellence Award

Hazard Analysis Critical Control Points (HACCP)

The hospital was certified by Lloyd's Quality Assurance Ltd in December 2005.

Hazard Analysis Critical Control Points

Baby Friendly Hospital

Achieved Baby Friendly Hospital by Ministry of Health (MOH) in July 2006.

Baby Friendly Hospital

Industry Excellence Awards

Overall winner for Export Excellence Awards (Service Category) received in February 2007 by Ministry International Trade Industry (MITI).

Occupational Safety and Health Excellence Award

Awarded GOLD (Service Category) received in February 2007 by National Council for Occupational Safety and Health.

Occupational Safety and Health Excellence Award

Brandlaureate - SME Chapter Award

Awarded by Asia Pacific Brands Foundation for Brand Excellence in Healthcare - Hospital in January 2008.

5S Certification (Certificate Of Quality Environment Practices)

Certified by Malaysia Productivity Corporation in November 2008.

5S Certification (Certificate Of Quality Environment Practices)

NAfMA Certification Of Merit

Certified by National Award for Management Accounting in December 2008.

NAfMA Certification Of Merit

ASEAN Business Awards

Finalist in the category of Corporate Social Responsibility received in February 2009.

Super Excellent Brand

Awarded Asia Pacific Super Excellent Brand 2008 received in March 2009.

Malaysia HR Awards 2008 - 2009

Awarded bronze in the HR Excellence Category received in March 2009.